Adam Nash of LinkedIn: Gentleman, Internet Tactician

Yesteray, while liveblogging the often tedious Graphing Social Patterns East conference, I digressed into Snark mode while writing about the presentation by LinkedIn’s Adam Nash:

Data viz plans: New apps to (for example) show who’s moved where, understand relationships between people and companies, etc. [I’d love to see my LinkedIn network represented as a Venn diagram.]

Unbelievable quote: “I have a number of interns starting next week [!]” that will explore new kinds of visualizations. [Dude: If it’s a strategic priority, why are freaking interns getting the work? What, you can’t find people via LinkedIn who can do the job?]

I posted the above at 9:45 a.m.

At 6:28 p.m. Adam posted this as a comment on my blog:

Just thought I’d say hi here. Very tight synopsis, although I think those last four paragraphs are actually part of the Q&A rather than the presentation itself.

I’m don’t think I actually said that visualization was a strategic priority – right now, we are very much focused on utility and applications that deliver professional value. Visualizations are extremely interesting, but not one of the top application types that we’re focused on internally. The question was from the crowd, from a developer who focuses on visualization. It’s one of the areas that I am sure developers will be able to expand on with the platform.

Thanks for posting these notes (of this and other GSP talks).

Worth noting here is how Adam–in a way befitting the professionally oriented nature of his enterprise–responded so perfectly to my intemperate post. He started with a compliment and shifted into a clarification that reframed [and corrected] what I’d written. He ended with another compliment.

This is a near-perfect display of best practices when responding to a negative post: Remain calm and respectful, do nothing to escalate a the exchange, clarify the point, keep it short. He comes off looking good, representing himself and his company very well.

Had he responded to my snotty post in kind, he might have written [BUT HE DIDN’T WRITE THE FOLLOWING, JUST TO BE VERY CLEAR. I WROTE IT–CS]:

Dude: If you’d been listening to what I was saying instead of trying to show off your ‘tude, you’d have noticed I didn’t say data visualization is a “strategic priority” for LinkedIn. Frankly, the fact that we’ve put interns on the task shows we’re paying attention, which is more than I can say for you.

If you want people to actually read your blog, dude–which not many people seem to do anyway–you might want to get your facts straight. You could wind up getting your ass sued. Hey, maybe you can find a lawyer using LinkedIn!

p.s. The rest of your write-ups sucked too

Anyhow: Good job, Adam, and thanks for not feeding a flame war or making me look particularly bad on my own blog.

In fact, I think I’m going to go send you a LinkedIn invitation. If you don’t mind.


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5 Comments on “Adam Nash of LinkedIn: Gentleman, Internet Tactician”

  1. […] Reading… Graphing Social Patterns – LinkedIn Keynote – Adam NashAdam Nash of LinkedIn: Gentleman, Internet TacticianBut We Can Run Healthcare2008 National Apartment ReportThe (Other) Golden RatioThe New Thrift and […]

  2. Adam Nash Says:

    Dude, I’m not sure I deserve such kind words. 🙂 But thank you.

    I was in transit most of the day, but a co-worker of mine forwarded this to me via email, and it was a real treat to read en route.

    Truth be told, this is a topic that’s very close to my heart – I wrote a few words about it on my blog today as well.

    In any case, at minimum, I have a new catchy phrase that I can add to my LinkedIn profile, right?

    Take care,

  3. Ruth Seeley Says:

    Ha – I thought I was the only person capable of having an argument with myself.

    I think this is an excellent example of not only best practices when dealing with a negative post, but of non-violent communication in general. I’m sure Adam knew quite well what was part of his presentation and what was part of the Q&A, but instead of asserting aggressively that he was right and you were wrong, he couched it in ‘I think’ and ‘I don’t think’ terms, allowing for the possibility that you were right at least, making the entire exchange far less polarized.

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  5. […] may note my comment on the last one, and the follow-up post it […]

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